Thank you for your interest in helping Frontier Electronic Systems Corp. better understand the quality of our performance for you, our customer.
Customer
Contract/Purchase Order Number
1. Overall, how satisfied are you with Frontier Electronic Systems Corp.? 1 2 3 4 5 6 7 8 9 10 0 0= Not at all Satisfied 10=Completely Satisfied
2. Please help us understand this rating by describing (in your own words) why you rated us as you did in question 1. (Please be as specific as possible.)
3. Please rate your satisfaction with our product/service quality. 1 2 3 4 5 6 7 8 9 10 0 0= Not at all Satisfied 10=Completely Satisfied
4. Please rate your satisfaction with our delivery. 1 2 3 4 5 6 7 8 9 10 0 0= Not at all Satisfied 10=Completely Satisfied
5. How likely are you to repurchase from us (allocating to us approximately the same or better share of your needs in this category) in the future? 1 2 3 4 5 6 7 8 9 10 0 0= Definitely will not Repurchase 10=Definitely will Repurchase
6. If asked by a colleague within your company, how willing would you be to recommend Frontier Electronic Systems as a supplier of quality products? 1 2 3 4 5 6 7 8 9 10 0 0= Definitely will not Recommend 10=Definitely will Recommend
7. How much do you agree with the statement, “Frontier Electronic Systems’ products represent a very good value for their price?” 1 2 3 4 5 6 7 8 9 10 0 0= Completely Disagree 10=Completely Agree
8. How accessible (able to be reached in person or by electronic media) would you say we are to you, our customer? 1 2 3 4 5 6 7 8 9 10 0 0= Not at all Accessible 10=Highly Accessible
9. If contacted, how responsive (solving problems in a timely way) would you say we are to you, our customer?
1 2 3 4 5 6 7 8 9 10 0 0= Not at all Responsive 10=Highly Responsive
10. Do you have any unmet needs that we are currently not addressing?
11. Do you have any comments, complaints, compliments, or concerns you care to offer us?
Your time and information are valuable, and we know it. So, please accept our sincere appreciation for both. We will continue to meet your requirements and expectations to your complete satisfaction.
